Privacy Policy
Last Updated: October 28, 2026
Prestige Luxury VIP Travel Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.
1. Data Controller
Prestige Luxury VIP Travel Ltd is the data controller responsible for your personal data. Registered in England & Wales, company number 17282191. Registered office: 9 Oxen Close, Manchester, M23 2SE. We are registered with the Information Commissioner's Office (ICO), registration number ZC177798.
Contact: [email protected]
2. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Pickup and drop-off addresses
- Travel itinerary and booking details (date, time, number of passengers and luggage, flight number, and any notes you add)
- Records of your journey, including the driver and vehicle assigned to it, as required by our private hire operator licence
When you use the quote form on our website, the addresses you type are sent to Google Maps Platform so that we can suggest addresses and calculate the distance and price of your journey.
Automatically Collected Information:
- Device information (model, operating system, unique device identifiers)
- IP address
- App and website usage data, crash logs
- Location data (when you use features that require it, such as booking a ride)
- Cookies and similar tracking technologies (see Section 9)
Payment Information: Processed securely through third-party payment providers. We do not store your full card details.
3. Our Lawful Basis for Processing
Under UK GDPR, we only process your personal data where we have a valid lawful basis, which may include:
- Contract — to provide the chauffeur service you've booked
- Legal obligation — e.g. record-keeping required for licensing or tax purposes
- Legitimate interests — e.g. improving our service, preventing fraud
- Consent — e.g. for marketing communications, which you may withdraw at any time
4. How We Use Your Information
- To process, manage, and confirm your chauffeur bookings
- To communicate with you about bookings, updates, and customer support
- To provide personalised travel experiences
- To improve our app, website, and services (analytics)
- To send important service notifications (via email, SMS, WhatsApp, or push notifications), such as confirming that we received your request and confirming your journey. Service messages are sent whether or not you have agreed to marketing
- To send you offers, discounts and news about our services by email or text message, only where you have agreed to receive them, or where the law allows us to contact existing customers about similar services. You can opt out at any time by using the unsubscribe link, replying STOP, or contacting us at [email protected]
- To calculate your price automatically from the distance and time of your journey (no decision with a legal or similarly significant effect is made by automated means)
- To comply with legal and regulatory obligations, including those of our operator licence
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors (such as Stripe), for secure payment handling
- Messaging providers: Twilio (text messages), Resend (emails) and WhatsApp, for booking notifications
- Google, which provides the maps and address search on our website and hosts the private records of our bookings (Google Drive, Sheets and Apps Script)
- Netlify (website hosting) and Zoho (business email)
- Other service providers who assist in operating our app and services (under strict confidentiality agreements)
- Licensing authorities or legal bodies, where required by law
- Professional advisors (e.g. accountants, solicitors), where necessary
Some of these providers (for example Google, Twilio, Resend and Netlify) may process data outside the UK, including in the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or the UK-US data bridge.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and access controls. Our booking records can only be opened by us, through a private account protected by two-step verification. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law — for example, booking and payment records may be kept for up to 6 years to meet HMRC and licensing record-keeping requirements. Data no longer needed is securely deleted or anonymised.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled
To exercise these rights, please contact us using the details below. We will respond within one month, as required by law.
9. Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings. Essential cookies required for the site to function are not subject to this control.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via the app, website, or email.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]