Privacy Policy
Last Updated: July 30, 2026
Prestige Luxury VIP Travel Ltd ("we", "us", "our") is committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and related services.
1. Data Controller
Prestige Luxury VIP Travel Ltd is the data controller responsible for your personal data. Registered in England & Wales.
Contact: kingrp.ltd@gmail.com
2. Information We Collect
Personal Information:
- Name
- Email address
- Phone number
- Pickup and drop-off addresses
- Travel itinerary and booking details
Automatically Collected Information:
- Device information (model, operating system, unique device identifiers)
- IP address
- App and website usage data, crash logs
- Location data (when you use features that require it, such as booking a ride)
- Cookies and similar tracking technologies (see Section 9)
Payment Information: Processed securely through third-party payment providers. We do not store your full card details.
3. Our Lawful Basis for Processing
Under UK GDPR, we only process your personal data where we have a valid lawful basis, which may include:
- Contract — to provide the chauffeur service you've booked
- Legal obligation — e.g. record-keeping required for licensing or tax purposes
- Legitimate interests — e.g. improving our service, preventing fraud
- Consent — e.g. for marketing communications, which you may withdraw at any time
4. How We Use Your Information
- To process, manage, and confirm your chauffeur bookings
- To communicate with you about bookings, updates, and customer support
- To provide personalised travel experiences
- To improve our app, website, and services (analytics)
- To send important service notifications (via SMS, WhatsApp, or push notifications)
- To comply with legal and regulatory obligations, including those of our operator licence
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Payment processors, for secure payment handling
- SMS/WhatsApp messaging providers, for booking notifications
- Service providers who assist in operating our app and services (under strict confidentiality agreements)
- Licensing authorities or legal bodies, where required by law
- Professional advisors (e.g. accountants, solicitors), where necessary
We do not transfer your data outside the UK unless a service provider requires it, in which case we ensure appropriate safeguards are in place (such as UK Government-approved Standard Contractual Clauses).
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encryption and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law — for example, booking and payment records may be kept for up to 6 years to meet HMRC and licensing record-keeping requirements. Data no longer needed is securely deleted or anonymised.
8. Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled
To exercise these rights, please contact us using the details below. We will respond within one month, as required by law.
9. Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings. Essential cookies required for the site to function are not subject to this control.
10. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via the app, website, or email.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: kingrp.ltd@gmail.com